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Southfield Court Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service: Southfield Court Care Home, known to people, their relatives and staff as Southfield Court, is a purpose-built care home providing accommodation and nursing care for up to 50 people. At the time of our inspection there were 24 people living in the home.

People’s experience of using this service: Our observations during this inspection confirmed staff were friendly, kind and compassionate. People were treated with respect and dignity and examples were seen.

Additional detail was required in moving and handling risk assessments, which the regional manager said they would add immediately. Fire safety and key checks on the premises were well managed.

There were sufficient numbers of staff to meet people’s needs. Staff had been recruited using procedures which meant they were safe to work with vulnerable people.

Systems were in place to ensure the safe management of medicines and staff had been assessed as competent to carry out this role.

Lessons were learned when things went wrong. Staff told us these learning opportunities were shared with them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Training completion rates were satisfactory. The remaining gaps in training were being addressed and courses were already booked.

Staff felt confident approaching the management team who they said were supportive. Some gaps in supervision were seen at the end of 2018, although these were being addressed.

People received timely access to healthcare when they needed this support.

People received adequate nutrition and hydration which supported a healthy and balanced diet.

Care plans were easy to follow and contained enough information for staff to provide effective care.

The activities programme was suited to the needs of people living in the home. Group activities took place when external entertainers visited the home. One-to-one support was provided for people who preferred this.

Information on how to complain was on display. Complaints were appropriately investigated and responded to.

People, relatives and staff felt the management team were approachable. They felt listened to and changes were made as needed.

Systems of governance were effective through a series of audits, surveys and meetings for people and staff held in the home.

Rating at last inspection: Requires improvement in January 2018 (published 9 March 2018)

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 26 March 2019

The service was well-led

Details are in our Well-Led findings below.