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Hillside Lodge Care Home Good

Inspection Summary

Overall summary & rating


Updated 4 January 2020

About the service

Hillside Lodge Care Home provides nursing care and accommodation for up to 50 people. At the time of the inspection, 46 people were living at the home, some of whom had a dementia related condition.

People’s experience of using this service and what we found

People were complimentary about the home and staff. One person told us, “I’m pleased I’m here. They are perfect, 10 out of 10 definitely.”

Systems were in place to safeguard people from abuse. People told us they felt safe. One person said, “I do feel safe. I’m being looked after 24 hours a day. I’m unsteady on my feet and this place makes me feel safe because I know somebody is here if I feel giddy.” An effective system was in place to manage medicines.

People were cared for by a consistent and stable staff team. Safe recruitment practices were followed. Staff were suitably trained and supported to enable them to meet people’s needs.

People were supported to eat and drink enough to maintain their health and wellbeing. Staff assisted people to access healthcare services and receive ongoing healthcare support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care which reflected their needs and preferences. People were supported to continue their hobbies both within and outside of the home.

A complaints procedure was in place. No complaints had been received.

There was a cheerful atmosphere at the home. One relative told us, “This place is such a happy home, well managed and staff get on really well together.”

A range of audits and checks were carried out to monitor the quality and safety of the service. Timely action was taken if shortfalls were found.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 15 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 January 2020

The service was safe.

Details are in our safe findings below.



Updated 4 January 2020

The service was effective.

Details are in our effective findings below.



Updated 4 January 2020

The service was caring.

Details are in our caring findings below.



Updated 4 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 January 2020

The service was well-led.

Details are in our well-led findings below.