Updated 3 June 2025
Date of Assessment: 19 August to 18 September 2025.
Guysfield Residential Home is an adapted building providing accommodation and personal care to 35 older people at the time of the inspection. The service is registered to support up to 51 people.
At our last assessment, published 17 May 2022, we rated this service as good. The service has remained rated as good.
We carried out this assessment to follow up on some information of concern we received relating to how people were supported.
The service had systems in place to help ensure people received a good standard of care and that staff were supported and trained. There were systems in place to further improve people’s lives and experiences.
Staff knew how to recognise and report any concerns relating to abuse. Information was displayed and safeguarding concerns were reported appropriately. Medicines management systems were in place and infection control was managed well. However, some areas of cleanliness, could be improved.
The management team were often walking around the home providing support and guidance. People, relatives and staff were positive about their presence, guidance and approach.
People, relatives and staff had opportunities for meetings and sharing their views. People’s choices were sought, and they were supported in accordance with their wishes and needs. Relatives were involved with people’s care planning and reviews.
Mealtime experiences were pleasant, staff checked on people to help ensure they ate well and enjoyed their food. People felt they had enough to do, and they had appropriate access to support services. People were supported with a person-centred approach by staff who knew them well.
There were enough staff to meet people’s needs. People and relatives told us staff were available when needed and they were kind, caring and helpful. Staff were positive about the service they provided, the management team and liked working there.