Archived: Stuart House

Updated 7 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 February 2016. The inspection was completed by one inspector and a specialist advisor. As part of the inspection we reviewed the information we held about the home and looked at the notifications they had sent us. A notification is information about important events which the provider is required to send us by law. We also spoke to one Local Authority who is responsible for commissioning the service on behalf of some people at the home.

During the inspection, we spoke with four people who lived at the home. We spoke with four staff, two team leaders, the registered manager and the area manager.

We looked at two records about people’s care, medicine records, medicine audits, care plan audits, provider improvement plans, falls and incidents reports and checks completed by the provider.

Updated 7 April 2016

This inspection took place on 25 February 2016 and was unannounced.

The provider of is registered to provide accommodation for personal care for a maximum of 6 people. There were 6 people living at the home on the day of our visit. At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that staff supported them to keep safe and would talk to staff about concerns about their safety. Staff knew how people needed protecting from the risk of harm or abuse and the steps they would take to protect and report any concerns. People’s risks relating to their safe care and treatment had been assessed and all staff knew what they needed to do to help minimise those risks.

People had staff available at the times they wanted for assistance and support. We saw that staff responded to people as needed and told us they had time to support people as required. People had been asked about the level of help they needed with their medicines and staff provided people with support and recorded when they had received them.

Staff were confident about how to care for people and that their training and support provided them with the skills needed. All staff told us they felt supported by the management team to carry out their roles effectively. Staff listened and respected people’s decisions about their care and treatment. Staff showed they listened and responded to people’s choice.

People’s nutritional needs were met and chose the meals they wanted. People saw other health professionals when needed to support and maintain their health and wellbeing.

People told us they liked living at the home and that staff were friendly and kind. People were cared for as individuals with their preferences and choices supported. Staff treated people with dignity and respect when supporting them and encouraged people to be as independent as possible.

The registered manager was available, approachable and known by people. Staff also felt confident to raise any concerns of behalf of people.

The management team had kept their knowledge current and they led by example. The management team were approachable and visible within the home and people knew them well. The provider ensured regular checks were completed to monitor the quality of the care that people received and looked at where improvements may be needed.