The Care Quality Commission

Archived: St Wilfrid's Hospice (Eastbourne)

2-4 Mill Gap Road, Eastbourne, East Sussex, BN21 2HJ (01323) 644500

Provided and run by:
St Wilfrid's Hospice (Eastbourne)

Important: This service is now registered at a different address - see new profile

All Inspections

23 November 2012

During a routine inspection

We were told by the patients that used the service, 'I feel that they actually listen to me and not just look at my illness.' Another said 'Wonderful place and the staff are so kind,' and, 'They put a flower on my food tray, it's lovely to feel so cared for.'

Staff told us that they worked closely as team, and that all decisions made about care were fully discussed with the patient, family and multi agency team. One staff member said 'It's a really great place to work.' Another said 'We have a really good team of staff and the volunteers are a valuable support to our patients.'

We found that patients felt fully involved in their care and treatment, that all aspects of care, both medical and therapeutic were documented and agreed to.

The hospice was clean, hygienic and comfortable. We saw that staff used gloves and aprons appropriately to promote infection control practices.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.