All inspections: Plantation View - Care Quality Commission

A person who used the service told us they were asked for their consent before they were offered personal care. The relative of a person who used the service told us they were involved in discussions about their parent's care needs. We reviewed records which showed that where people had capacity to do so they consented to the care being offered. We also found that where people were found not to have the capacity to consent to their care the provider acted in accordance with legal requirements.

A person who used the service, and the relative of a person who used the service, told us they were happy with the food and refreshments that were available. We saw evidence of people being given choices as to what they wished to eat. We found that a nutritious and balanced diet was made available.

A person who used the service, and the relative of a person who used the service, told us they felt the home was clean. We found there were systems in place to manage and monitor the prevention and control of infection.

A person who used the service, and the relative of a person who used the service, told us there were enough staff available to meet people's needs. A review of staffing records showed there were sufficient staff to meet people's needs.

A person who used the service, and the relative of a person who used the service, told us they knew how to make a complaint and who to complain to. We found there was a complaints' procedure in place and staff were aware of their responsibility to report verbal complaints so they could be formally investigated.

We spoke with two people who used the service. They told us they were treated with dignity and respect. They said care workers asked them what help they required and involved them in their care. We also spoke with care workers who explained how they involved people in their care.

People told us they were happy with the care they received. We also reviewed care records which showed that risk assessments and formal reviews were undertaken to ensure care was effective and safe.

People told us they felt safe at the home. There was a policy on safeguarding and care workers we spoke with understood how to report any suspicions of abuse.

People told us they thought care workers knew what they were doing. We found that care workers got appropriate training, supervision and development.

People told us they were asked for their opinion as to the quality of care provided. There were also systems in place to assess and monitor the quality of the service people received.

As part of our inspection we spoke with a number of people who use the service. They spoke positively about the care and support they received. They told us they liked living in the home and confirmed that they were well supported to make choices and decisions about the care they received. We received comments such as: 'Staff look after us well', 'Staff speak to you in a nice way' and 'I haven't wanted for anything.'

People living in the home, confirmed they felt safe and said they liked the staff. One person told us: "Staff are kind."

During the visit we spoke with a number of relatives who expressed their satisfaction with the standards of care at the home. They told us the staff were very good and they were kept informed of any changes. Some of the comments we received included: 'The care is second to none" and "Staff are brilliant."

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Plantation View

All Inspections

14 January 2014

During a routine inspection

13 December 2012

During a routine inspection

20 December 2011

During a routine inspection

Reports under our old system of regulation