Some of the people who used the service were not able to comment in detail about the service they received due to their healthcare needs. We did speak to three people who lived at Pen Inney House, and a visiting relative. All the comments we received from people who lived at Pen Inney House were positive. Comments from people included 'I like it here, they make you so comfortable', 'nothing is too much trouble', 'there's always someone there if you need help'. We saw people's privacy and dignity being respected and staff being helpful. We saw people were spoken to in an adult, attentive, respectful, and caring way. .People experienced care, treatment and support that met their needs and protected their rights.
People we spoke with said that they enjoyed the food they received. We were told the food was of a good standard, and we saw the food provided at lunch was hot, well presented and in sufficient quantities. We saw people were offered choices at meals.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.