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Inspection Summary


Overall summary & rating

Good

Updated 3 April 2020

About the service

Clarendon Grange is a residential care home that provides personal care and accommodation for up to 25 people. At the time of our inspection there were 24 people living at the home. Accommodation is over two floors and there is a lift for access.

People's experience of using this service and what we found

People told us they felt safe living at Clarendon Grange. The provider had suitable safeguarding systems in place to protect people from harm and abuse. The registered manager ensured that accidents and incidents were appropriately managed to lessen any future risk. There were enough staff available to support people as they wanted. The provider carried out checks when recruiting staff. Staff managed people’s medicines safely and kept the home clean and hygienic.

People were supported to live healthy lives by staff working collaboratively with external health and social care professionals. Staff assessed and worked with people to identify and meet their care and nutritional needs. A varied, nutritious diet and drinks were provided that reflected people’s needs and wishes. People were cared for by staff who were well supported and trained with the right skills and knowledge to meet people’s diverse needs effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness, courtesy and compassion by staff who respected their privacy and dignity and promoted inclusion. We were told by people, professionals and relatives that Clarendon Grange was a homely, welcoming and very caring place to live. We received very positive feedback about the caring and respectful approach of staff who knew them well and understood their personal histories, interests, likes and dislikes

The provider and staff worked consistently to provide outstanding standards of compassionate care at the end of life, that included families’ needs. This was confirmed by healthcare professionals who commended the teamwork approach taken. Staff involved people to develop detailed care plans and record personal wishes. People’s changing needs were quickly identified and responded to very quickly. People and their relatives told us about the good progress made and their improved well-being since living at the home. An excellent range of activities and opportunities were available to people inside and outside the home.

The service was being well-led and supported by the provider and registered manager and people felt management was very approachable and caring. People felt the care they received was of a high standard and liked living at the home. Everyone we spoke with said they would highly recommend the home. The culture was open and inclusive, if people were not happy about something, they were confident they could speak with staff to make improvements. The manager understood their responsibilities and monitored the quality of the service using a range of systems. People benefited from a well organised service that was very person-centred.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 3 April 2020

The service was exceptionally responsive

Details are in our responsive findings below.

Well-led

Good

Updated 3 April 2020

The service was well-led.

Details are in our well-led findings below.