The Care Quality Commission

Archived: Brancaster Homecare

The Pendrill Suite, Cartmel Grange, Allithwaite Road, Grange Over Sands, Cumbria, LA11 7EL (015395) 36993

Provided and run by:
Brancaster Homecare Limited

Important: This service is now registered at a different address - see new profile

All Inspections

29 June 2012

During a routine inspection

The people we spoke with who were using the services of Brancaster Home Care all expressed satisfaction with the support and services they were receiving. They told us they were "very happy' with the service and another that it was "grand'. People told us that they felt listened to and that there were good lines of communication so they felt their views, opinions and knowledge were being respected and acknowledged. One person commented about the care staff that "They are "conscientious, caring and good-humoured".

Everyone we spoke with praised the commitment of the staff and manager and that the staff were "almost falling over backwards" in carrying out their duties. More than one person commented on how cheerful the staff were and how they had a "friendly chat" and "a good laugh" with them. It was evident in the way people spoke about the support staff that there was a good supportive relationship at work with mutual respect. People told us they would recommend the service to others and some said they had done so. One person told us about the "commitment" of the manager and staff especially when the weather was bad.

People told us that the service was "reliable and responsive" and that they could react to changing support needs quickly. For some people having the support the service gave made it possible for them to retain their independence and be able to go out and take part in things they enjoyed doing.