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Inspection Summary

Overall summary & rating


Updated 18 February 2020

About the service

Conquest Lodge is a residential home providing personal care to 19 people who have a learning disability or autistic spectrum disorder, and/or physical disability. The service is located on one site but split across four bungalows.

The service is also registered to provide personal care to people living in the community. Although the service was not providing this regulated activity at the time of this inspection.

This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People showed they were happy living at Conquest Lodge, they felt safe and comfortable with the staff team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely.

People were supported to be as active as possible. The staff looked for ways to continually make improvements, worked well with external professionals and ensured that people were part of their local community.

Staff were kind and caring and knew each person well. Staff enjoyed working at the service and felt the they received good support. There were enough staff to support people in the way they wanted. Staff received training, supervision, guidance and support so that they could do their job well. Staff respected people’s privacy and dignity.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 4 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 February 2020

The service was safe.

Details are in our safe findings below.



Updated 18 February 2020

The service was effective.

Details are in our effective findings below.



Updated 18 February 2020

The service was caring.

Details are in our caring findings below.



Updated 18 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 18 February 2020

The service was well-led.

Details are in our well-led findings below.