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Inspection Summary


Overall summary & rating

Good

Updated 14 March 2019

About the service:

• RUMAX LIMITED is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to the whole population. Not everyone using RUMAX LIMITED receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

• The provider had one domiciliary care agency within their registration.

• At the time of the inspection it was providing a service to nine people.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

• People's risks were assessed and strategies put in place to reduce the risks.

• People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.

• People and their relatives provided positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.

• People and their relatives were involved in the care planning and review of their care.

• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

Rating at last inspection:

• Good (report published on 27 May 2016)

Why we inspected:

• This was a planned inspection to check that this service remained Good.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 14 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 14 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 14 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 14 March 2019

The service was well-led.

Details are in our Well-led findings below.