Updated 10 February 2026
Date of Assessment: 18 August 2026. iSight Clinic, Hattersley House – Ormskirk is an independent provider of eyecare which was registered in April 2022. They deliver care to NHS patients under a contract held with NHS England and for private patients who may be self-funded or covered by insurance. The clinic is managed by iSight Limited and they provide a diagnostic, outpatient service and pre-operative assessment service for patients. Some patients then proceed for surgical treatments at the nearby iSight hospital, no surgical or invasive procedures were undertaken at this location. They are registered to treat adults and recently added children to their registration, however at the time of the assessment, they had not yet treated any children at the location. The location occupied a ground floor position from a unit within a business park with collocated car parking.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff mostly managed medicines well, although 2 minor issues were noted but corrected immediately.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with others to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.