Parkside Nursing Home Also known as Part of the abbey total care group ltd group of services

Updated 3 April 2025

Date of assessment: 30 April to 09 May
This responsive assessment was carried out due to concerns raised with regards to poor care, as well as the length of time since the service was last inspected. Parkside Nursing Home is a nursing and residential care home providing support to older people, younger adults, people living with dementia and people living with a physical disability, some of whom also had nursing needs. There were 32 people living at the home at the time of our inspection.
At our last comprehensive inspection of the service (published 25 January 2023), the overall rating was requires improvement, with the key question ‘well-led’ rated ‘inadequate’. We identified a number of breaches of the regulations in relation to people’s safe care and treatment, person centred care and good governance at the service. As an outcome of the last inspection, we imposed conditions on the provider’s registration at this location, requiring them to provide monthly updates to the Care Quality Commission (CQC) demonstrating a return to compliance with the regulations.Improvements were found at this assessment and the provider was no longer in breach of these regulations and is no longer rated inadequate in well-led.

During this latest assessment, we found considerable improvements had been made to the overall standards of care and support people received. Staff worked as a collaborative team and received consistent management support and oversight to drive individual staff performance and improvements within the service. Staff demonstrated clear skills, competence and knowledge of how to meet people’s individual care and support needs, ensuring provision of personalised care. Staff and leaders demonstrated compassion and kindness to people and their relatives, as well as to each other, which resulted in positive care outcomes and a good atmosphere within the service. Our findings were supported by positive feedback we received during the inspection.As an outcome of this latest assessment, the service has made sufficient improvements and is no longer in breach of the regulations.

An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Updated 3 April 2025

People were living in a caring and comfortable environment, with sufficient numbers of suitably trained and competent staff to meet their assessed needs. People told us staff responded to them in a timely way, “If it wasn’t for the support I get from the staff here, I believe I would be dead. They action everything I request of them.” A relative told us, “It’s a nice space and [person] likes to wander, speaking to people. The home has life to it now.” People received their medicines on time and were supported to attend medical appointments and have access to the GP when required. Those living with long term health conditions, received good oversight from staff and external medical professionals to keep them fit and well. People, including those living with dementia were supported to ensure they had access to meaningful activities during the week and at weekends. The provider encouraged people and their relatives to give feedback regularly on all aspects of their care, and each person had a keyworker assigned, to ensure their needs and wishes were kept under regular review. We received positive feedback from people and their relatives in relation to the standards of care provided, and improvements made to the service under the current leadership team. Feedback included, “There is a friendliness to the home and a welcoming attitude from the staff, we are invited for Christmas day lunch,” and “The flexibility around visiting times makes it feel like it is [person’s] home.” People also told us the overall provision of care had improved since the last inspection and, “The management are very receptive to ideas and suggestions.”