Updated 17 November 2025
The inspection took place on 19 November 2025. Parkside Nursing Home is a nursing and residential care home providing support to older people, younger adults, people living with dementia and people living with a physical disability, some of whom also had nursing needs. There were 31 people living at the service at the time of our inspection.
The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of choking and staff not following guidance around the support needed during mealtimes. This was a focused inspection to examine those risks. During the inspection we found other concerns related to unsafe care, staffing levels, infection control, the environment, safeguarding concerns and poor governance. We opened up the inspection to examine these concerns.
We have identified breaches of regulation relating to the assessment of risk to people’s well being and safety, the cleanliness of the service, staffing levels, people’s rights not being respected and the overall governance of the service.
There had been a newly recruited manager to the service since the last inspection. Staff fed back they felt supported by the new manager however they raised concerns that they had not always felt leaders listened to their concerns. Whilst audits were taking place, these were not sufficiently effective to ensure improvements were made and embedded.
After the inspection the manager updated us on some of the improvements they had made.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.