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Broadleigh Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 11 December 2019

Broadleigh Nursing Home provides accommodation, personal and nursing care to older people. The care home accommodates up to 37 people in one adapted building. At the time of the inspection 35 people were living there.

People’s experience of using this service and what we found

People were placed at risk of harm because safeguarding procedures had not always been followed. Risk assessments and care plans did not always provide staff with all the information they required to keep people safe. Staff did not always treat people with respect and kindness and people’s dignity was not always upheld.

Although accidents and incidents had been analysed the information was not always shared with staff so that lessons could be learnt, and preventative action taken.

Since the registered manager had left the home there was a lack of managerial oversight. This meant that the service was not well led. Where issues had been identified actions had not been taken to ensure improvements were made in a timely manner.

Staff received the support and training they required to carry out their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans did not always contain sufficient or accurate information for staff to be able to support them. Complaints had not always been recorded, investigated or the appropriate action taken to prevent a reoccurrence.

Thorough recruitment procedures had been followed to ensure staff were suitable to work with vulnerable people. People had sufficient food and drinks throughout the day. A variety of activities were offered for people to take part in. People were supported to access health professionals and to attend appointments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 13 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified breaches in relation to keeping people safe from harm, risk assessments, identifying areas for improvement and notifying the commission of changes.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will meet with the provider to discuss how they will make the changes to ensure they improve their rating to at least good. We will also request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 11 December 2019

The service was not always safe.

Details are in our safe findings below

Effective

Requires improvement

Updated 11 December 2019

The service was not always effective.

Details are in our effective findings below

Caring

Requires improvement

Updated 11 December 2019

The service was not always caring.

Details are in our caring findings below

Responsive

Requires improvement

Updated 11 December 2019

The service was not always responsive.

Details are in our responsive findings below

Well-led

Requires improvement

Updated 11 December 2019

The service was not always well-led.

Details are in our well-Led findings below