Fosse Way View Care Home

Updated 5 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector, a specialist advisor nurse and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Fosse Way View Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Fosse Way View Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service and sought feedback from professionals who work with the service. We used all this information to plan our inspection.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with 11 people and three relatives of people who used the service about their experience of the care provided. We spoke with 10 members of staff including the registered manager, deputy manager, resident liaison manager, care assistants, domestic staff, head chef and maintenance staff. We also spoke with two professionals who worked with the provider.

We reviewed a range of records. This included four people's care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 5 August 2022

About the service

Fosse Way View Care Home is a care home registered to provide personal and nursing care, including to those living with dementia. The service can support up to 70 people, at the time of our inspection 27 people were living at the home, no one was in receipt of nursing care. Fosse Way View Care Home is purpose built and split over three floors with communal areas on the ground and first floor. There were large landscaped gardens to the rear of the property.

People’s experience of using this service and what we found

People’s wellbeing was at the heart of the service and was enhanced by person-centred activity planning. Social opportunities were widespread and took place within the community as well as the home.

Staff were knowledgeable and able to support people to make informed decisions on their care. Relatives were included and updated on people’s progress. Feedback consistently showed people were supported to achieve their personal aims and goals and develop new ones.

People received care from staff who were safely recruited and had the right mix of training and skills to support them. Everyone we spoke with at the home told us they felt safe and were encouraged to remain as independent as possible.

People received their medicines safely and in line with their wishes. Staff encouraged people to be knowledgeable about their medical conditions and the medicines they were taking to enable them to make informed decisions.

Care plans were person centred and described how people wished to receive their care. People were encouraged to eat and drink a nutritionally balanced diet. People told us the food was to a high standard and that mealtimes were an enjoyable social occasion.

Staff were knowledgeable about people needs and made appropriate referrals to other professionals for support and guidance which ensured people continuously received a high standard of care.

The service had a complaints procedure in place. People and their relatives told us they never had to complain as they could bring anything to the staff's attention, and it would be addressed. We saw that many compliments had been received.

Staff had a clear understanding of their roles and responsibilities and regularly received feedback from management. There was an open and honest culture for sharing information and learning lessons when thing went wrong which promoted a safe environment for people and staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 26 May 2021 and this is the first inspection.

During the inspection the provider changed legal entity on the 1 July 2022. This remained the same provider and was a change in name only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.