All inspections: Auburn Mere - Care Quality Commission

This inspection took place on 27 November 2015 and was unannounced. The home provides accommodation and personal care for up to 37 older people, some of whom may be living with dementia. On the day of the inspection, there were 31 people living in the home.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe and there were systems in place to safeguard people from the possible risk of harm. There were risk assessments that gave guidance to staff on how risks to people could be minimised.

The service followed safe recruitment procedures and there were sufficient numbers of staff to keep people safe and meet their needs. There were safe systems for the management of people’s medicines and they received their medicines as prescribed.

People were supported by staff who were trained, skilled and knowledgeable on how to meet their individual needs. Staff received regular supervision and support, and were competent in their roles.

Staff knew how to support people who lacked mental capacity to make decisions for themselves and had received training in Mental Capacity Act (2005) and the associated Deprivation of Liberty Safeguards. People’s nutritional needs were met and they were supported to have enough to eat and drink. People were also supported to access other health and social care services when required.

People were treated with respect and their privacy and dignity was promoted. People were involved in making decisions about the care and support they received.

People had their care needs assessed, reviewed and delivered in a way that mattered to them. They had care plans that took account of their individual needs, preferences and choices. They were supported to pursue their social interests and hobbies and to participate in activities provided at the home. There was an effective complaints procedure in place.

There were systems in place to seek the views of people, their relatives and other stakeholders. Regular checks and audits relating to the quality of service delivery were carried out. There were effective systems in place to monitor the quality of the service.

We spoke to ten of the 36 people who lived in the home. All of them were very positive about living at Auburn Mere. They said that the staff were lovely and knew what they were doing. We were told that the manager and the deputy manager were lovely and that they 'never missed a thing'.

There were systems in place that ensured people's needs were assessed prior to admission and care was taken to ensure the home could meet the person's needs. People's need were reviewed with the person or their relative on a monthly basis. Discussions with the staff and the people showed that the person is at the centre of care planning.

Care plans were detailed and gave staff instructions on how to meet the person's needs.

The home was well managed and run in the best interests of the people who live there. We saw evidence that the management team were aware of the innovations in the care of people who are living with a dementia. They had recently been awarded '37k to develop the environment in the home to promote the welfare of the people.

We saw that people were well cared for by sufficient numbers of appropriately trained caring staff. The environment was clean and fresh, however the communal areas for the people were cramped and the home is aware of the need to expand this area and has sought planning permission to build an extension that will add extra communal space only.

We were not able to communicate verbally with some people so we used observation to gain an understanding of how well people were being supported and cared for.

During observation we noted that interactions between staff and people using the service were positive and people were generally involved in tasks. People's moods were generally good and they appeared relaxed in the presence of staff.

People that we spoke with told us that they were treated with respect and that they received the personal care they needed. They were satisfied with the social activities available to them.

People told us that staff listened to them. Comments from people about the staff included "Staff are nice and respectful" and "Staff are very good'.

We spoke with four people who were visiting the home. Comments from visitors included 'On the whole the home is very caring' and 'Everyone matters here'.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Auburn Mere

All Inspections

27 November 2015

During a routine inspection

6 December 2013

During a routine inspection

17 July 2012

During a routine inspection

Reports under our old system of regulation