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Archived: The Laurels Residential Care Home Good

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Inspection Summary


Overall summary & rating

Good

Updated 7 April 2016

We inspected this service on 23 and 25 February 2016 and the inspection was unannounced.

This residential care home is owned by CLS Care Homes Limited and is registered to provide personal care for up to 40 adults within the home. The home is divided into 3 ‘households’ and offers residential care, dementia care, respite and day care facilities. The home is situated in Winsford, Cheshire. Car parking is available to the side of the property.

The previous inspection was undertaken in July 2013 and the service had met the regulations in place at that time.

There is a registered manager in place at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that the staff were friendly and kind and that the care provided was good. Comments included “The staff are lovely”, “They [staff] are kind and helpful” and “I like the staff”. Relatives confirmed that their family members were well cared for and that they had no complaints or concerns regarding the service. People told us that the food was good and that they enjoyed the meals.

Systems were in place to keep people safe. These included safe medicines management procedures and assessing and minimising risks to people around the home.

Safe recruitment practices were in place that ensured appropriate checks were carried out prior to a member of staff starting their role. This also helped ensure that only suitable staff were employed by the service.

People were supported by staff who received regular training and support for their role. This helped to ensure that people received safe and effective care and support from a well-trained staff team.

Care plans showed what care and support people needed and were available and up to date. These plans contained specific and detailed information about individuals’ that staff needed to know when they were supporting them.

People were asked about their views of the service and audits were completed by the registered manager to ensure that the systems in place measured the success of the service and identified areas for improvement.

People benefited from having access to the services of health care professionals which included GPs, general nurses, opticians and chiropodists.

A complaints procedure was in place and people told us that if they needed to complain they felt they would be listened to. No complaints had been received about or by the service.

We toured the home and saw the communal areas and a selection of bedrooms. The home was clean and free from offensive odours. We noted some areas which needed attention and these were discussed with the registered manager who said they would action them. We saw that areas for people living with dementia had not been designed or developed specifically for their needs and a recommendation was made regarding this.

Inspection areas

Safe

Good

Updated 7 April 2016

The service was safe.

People said they felt safe when being supported by the staff team.

Procedures and processes were in place to help ensure that people received their medicines safely.

Staff recruitment procedures were in place to help ensure that only staff suitable to work with vulnerable people were employed.

Effective

Requires improvement

Updated 7 April 2016

The service was not always effective.

Areas where people living with dementia resided had not been specifically designed, adapted or developed to meet their needs and a recommendation was made.

People had support with their personal care needs and health care professionals were available to advise and promote their health and wellbeing.

Staff received training and supervision for their role which enabled them to support people safely and effectively.

Caring

Good

Updated 7 April 2016

The service was caring.

People told us that staff were caring, kind and helpful.

Information was available to people about the service provided and the standards of care and support they should receive.

Responsive

Good

Updated 7 April 2016

The service was responsive.

Care plans were in place that showed what people�s needs were and the support they required.

A complaints procedure was available to people using the service.

Well-led

Good

Updated 7 April 2016

The service was well led.

A registered manager was in post.

Policies and procedures in place helped ensure that people received safe and effective care and were available to the staff team.

People were asked their opinions about the service that they had received and systems were in place to review and monitor the care and support people received.