Archived: Dene Park House

The same person also said, however, 'They need more staff on at night'. One person told us the home was sometimes short-staffed, especially in the laundry. Another resident, when asked about when she likes to get up, told us, 'They get me up'.

Staff told us that they can't always respond promptly to calls for assistance at nights, because there was only one carer on the top and ground floors.

People told us that there were no social activities in the evenings, and they were sometimes bored.

Another person said that there was a long term sickness problem with the laundry staff, and believed that care staff were being used to do laundry in addition to their care tasks.

A third person reported fairly regularly having to wait up to 20 minutes for attention, after activating the alarm call.

A fourth person reported having toileting accidents due to staff not responding promptly to the alarm call, and also being left in the toilet for long periods.

Two service users identified what they saw as being a lack of continuity of staff.