The Kensington Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivary.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were personalised, developed in consultation with people and their families, and covered all aspects of life, including social, physical, and health needs. This was confirmed by the people who used the service, who spoke positively about their involvement in care planning, confirming that their views were heard, respected, and reflected in the support they received. 

People’s social lives were enhanced in the home and community, by the activities provided. These were discussed during the monthly people using the service and relatives’ meetings and tailored to people’s choices. During our visit there was a carol service performed by children from a local school which was well attended and enjoyed with different generations mingling and much laughter. A person said, “I really enjoyed that and always look forward to when the children visit.” Another person said,“I always feel staff are focused on me and what I want.” This demonstrated the inclusive nature of the service.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff said they were mindful of treating people equally, fairly and in away, they would wish to be treated. There were also systems and processes that protected people regarding their care,treatment and support. People we spoke with, and their relatives confirmed that they felt fairly and equally treated by the management team and staff. This was by promoting equality,and the impact of this was people had equitable experiences and outcomes, wherever possible.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.