The Kensington Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care,treatment and wellbeing.

The feedback we received from people using the service and their relatives indicated that people’s right to be involved in their care was respected, their input valued, and the support they received was tailored to meet their specific needs and preferences. People were supported to pursue their own interests, build confidence, and engage in meaningful routines that align with their goals.  

A person said, “This place is splendid,and I feel free to do what I want.” Relatives shared positive feedback about the personalised support their family members received. A relative told us, “They [Person using the service] decide what they want to do, and when they want to do it.” Another relative commented, “People are encouraged not forced to do something.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.