The Kensington Care Home

Updated 13 November 2025

Date of assessment: 2 December 2025.

This is the first inspection since 23 November 2018.

The Kensington Care Home is a care home that provides personal care and nursing care for up to 50 older people who may be living with dementia. At the time of our inspection there were 41 people using the service, many of whom were receiving personal care.

This was a focused assessment that focused on certain quality statements and not all quality statements were considered as part of this assessment. This assessment took place due to the length of time since the previous rated inspection in 2018.

During the assessment we spoke with people, their relatives, the registered manager, management team, and staff to get their feedback about the service regarding how people’s personal care needs were being met.

People received a good standard of care and support that was safe, and provided by professional, competent, and well-trained staff. The provider recruited staff appropriately, and people were enabled, and supported to take positive risks in a proactive, encouraging, manner that enhanced their quality of life. Staff paid attention to people not becoming socially isolated by fostering and promoting a community philosophy. There were activities tailored to the needs of people as individuals as well as in a group setting. The care home was run along the lines of people and their wishes first rather than being task driven. Staff provided people with good support as a team, irrespective of their specific roles, in a joined up, integrated way. As required, this included involving external healthcare professionals. The provider enhanced people’s independence by providing them with choices and alternatives promoting a holistic approach to care. This included people having control over when they received care and support and how it was delivered with staff being aware of people’s preferences. The service recorded people’s consent to care, and treatment, and they were encouraged, and supported to maintain healthy diets whilst having a variety of meal choices. The provider’s systems monitored the support that staff provided to encourage, and drive improved experiences, and outcomes for people. The service was well led, with good governance, communication, and effective monitoring systems.

Updated 13 November 2025

People said that the management approach was positive with attention to detail for each person individually. Staff were available, and responsive to any concerns or queries people and their relatives may have which were acted upon. People, and their relatives told us the service was professionally managed, and staff treated people as individuals with kindness, compassion, respect. They made sure everyone received good equitable service experiences. They told us that staff were respectful, friendly, and provided good care, and support. People said staff were skilled, well-trained, and provided a safe service, which enabled them to experience positive outcomes. The support provided, meant people were able to live safely, and protected from the risk of abuse and harm. The registered manager, office, and staff team were responsive to people’s changing needs, concerns, and provided them and their relatives with support to understand safeguarding. People said they knew how to raise concerns if they felt unsafe but added that this rarely happened. People received support that was responsive, prompt, attentive, and appropriate. This was provided by staff who were constantly monitoring people’s needs, wishes, and worked well together as a team to meet them. People and their relatives were enabled to have choice and control over the way staff provided care and support and when this happened. Staff encouraged and supported people to do as much as they could for themselves to maintain and improve their independence. They were supported to maintain social, and family contacts, and pursue interests, and hobbies to reduce social isolation. A person said, “I’m very happy here.” Another person told us, “Activities are terrific. There isn’t a day when there isn’t something going on."