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Inspection Summary


Overall summary & rating

Good

Updated 31 October 2019

About the service

Parkview is a residential care home providing personal care and support to 64 people living with dementia. At the time of this inspection, 63 people were living at the home. The home is purpose built and spread across three wings and over two floors.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about working within the principles of the Mental Capacity Act (MCA) 2005.

People’s care and support needs were met. Relatives and professionals were complimentary about the home. People told us they felt safe and were happy living at the home. People were protected from the risk of avoidable harm, abuse and neglect. People were supported by sufficient numbers staff to ensure their needs were safely met and the service followed appropriate recruitment practices. People’s medicines were managed safely, and staff followed appropriate infection control practices to prevent the spread of diseases.

People’s needs were regularly assessed and care and support was planned to meet their individual needs. Staff were supported through induction, training and supervision to ensure they had the required knowledge and skills to meet people’s needs. People were supported to eat and drink sufficient amounts for their health and wellbeing and to access healthcare services. People’s needs were met by the design, decoration and adaptation of the home.

People were supported by staff that were kind and caring and respected their end of life wishes. People were involved in making decisions about their care and support needs and their views were taken into consideration and acted upon. People’s privacy and dignity was maintained, their independence promoted, and their diverse and cultural needs respected. People were supported to develop and maintain relationships important to them and participate in activities that interest them.

People’s communication needs had been assessed and met and people told us they knew how to make a complaint if they were unhappy.

The service had systems in place to assess and monitor the quality and safety of the service and to continuously learn to drive improvements. The service worked in partnership with key organisations to plan and deliver an effective service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published 24 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 October 2019

The service was effective.

Details are in our effective findings below.

Responsive

Good

Updated 31 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 October 2019

The service was well-led.

Details are in our well-Led findings below.