Court Regis

Updated 11 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our

regulatory functions. This inspection was planned to check whether the provider is meeting the legal

requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 17 November 2020 and was unannounced.

Updated 11 December 2020

About the service: Court Regis Home is a care home providing accommodation and personal care to people. The home accommodates up to 54 people in a purpose-built building. People living in the home had a range of needs including those living with dementia and /or long-term health conditions. At the time of the inspection, 35 people were using the service.

People’s experience of using this service

Risks to people were managed effectively. Risk management plans were in place to support staff reduce risks to people. Staff had received safeguarding training and knew their responsibilities to safeguard people from abuse. There were sufficient staff available to care for people safely. Incidents and accidents were monitored, and actions taken to ensure learning from them. People received their medicines safely and there were systems to ensure the safe management of medicines. Staff followed infection control procedures. Health and safety of the home was maintained.

People’s needs were assessed in line with recommended guidelines. Staff were adequately trained and supported in their roles. People were supported to eat balanced diet and drink enough to maintain good health. People had access to healthcare services they needed to maintain good health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s consent was sought for the care and support they received. The service complied with the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).

People received care from staff who were kind and compassionate. Staff treated people with respect and dignity. People were involved in their care and their independence promoted. People received care personalised to their individual needs. People were supported and encouraged to do the things they enjoy and to follow their interest. Equality and diversity were promoted in the home.

People and their relatives knew how to raise complaints about the service. The registered manager responded to complaints appropriately in line with the provider’s procedure.

The quality of the service was regularly scrutinised to drive improvement. The provider worked in partnership with other organisations and services to develop and improve the service.

You can read the report from our last comprehensive inspection on our website at www.cqc.org.uk.

Rating at last inspection and update:

The last rating for this service was Good (published 7 September 2017). At this inspection the service remained Good overall.

Why we inspected: This was a planned inspection based on the previous rating of the service.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.