Archived: McDiarmid-Hall Clinic

People told us that they found the surgeon and staff were helpful, kind and informative. They told us they had been given enough information about treatments and procedures to make an informed decision about if they wished to proceed with the treatment. People told us they had been given time to reflect on the information and had not felt pressurised to make decisions or consent to treatment.

We found patient records were up to date and provided a clear audit trail of all visits and actions taken. Records were stored securely.

Staff had received training on the safeguarding of children and vulnerable adults and a policy to inform staff was available at the clinic. (Children were not treated at the clinic however they occasionally came with their parents). Staff told us the actions they would take should they have any concerns and the procedure to follow should an alert be needed.

We saw that there were sufficient staff available at the clinic to support people during treatment. Staff told us that they kept their skills updated to ensure their practice was safe and reflected current best practice.

We found the service was audited and monitored for safety and quality of service provided. Equipment and infection control were also audited to ensure a safe environment.

People told us that they found the surgeon and staff were all welcoming and respectful towards them. They told us they had been given enough information about treatments and procedures to make an informed decision to consent to treatment. People told us they had not felt pressurised to consent to treatment.

We found patient records were up to date.

We found the service did not have a policy on safeguarding children and vulnerable adults available to the staff working at the clinic. (Children were not treated at the clinic however they occasionally came with their parents). This meant there was no guidance or useful contact details for staff to seek advice or raise an alert if they were concerned about someone's safety and welfare.

We found none of the staff had attended training on protection of children or vulnerable adults. This meant they did not know how to recognise the signs of abuse or what action they should take if they were concerned about someone's safety and welfare.

We found equipment was serviced and checked as required. Clinical waste was stored safely. People were kept safe from the risk of infection because staff knew the procedures and guidance they had to follow.

We found the quality of the service provided was audited and monitored by both the provider and externally by other regulatory bodies.