Our current view of the service
Updated
28 November 2025
Assessment date: 3rd December to 17th December. Limetree House is a small residential care home, providing accommodation for up to 26 people. People who live at the service include older people, and people who may be living with dementia. There were 23 people living at the service at the time of the inspection.
The inspection was carried out to review the service’s rating due to the length of time since our previous visit. During this inspection we found that improvements had been made.
Care was provided by a dedicated staff team, led by a registered manager who promoted good care standards across the service. People were cared for in a homely environment, which had recently been updated by the provider.
People were given their medication as prescribed, and the service was supported by a local team of health care professionals which included a regular GP and district nurses. Staff received a good level of training to ensure they were confident in their roles and worked well as a team together to provide good care. One staff member said, “I’m really proud of our home. I feel we do a good job, and people are well cared for.”
Staff had a good understanding of the principles of the Mental Capacity Act which helped safeguard people from abuse. The team worked to ensure people could live as independently as possible and that they had choice in their day to day lives.
People had care plans in place to help monitor and review their care needs. An updated electronic care planning system had recently been implemented which meant care plans were currently under review and being updated. Risks to people had been assessed, however we found some of these records needed expanding to ensure all mitigation had been recorded.
Audits were taking place to help review the quality and safety in the service. Daily note records needed improvement to clearly evidence the care and safety checks provided by staff. The registered manager took feedback on board during the inspection to address these concerns.
People's experience of the service
Updated
28 November 2025
People were observed to be happy and relaxed at the service. Many people sat socially in the lounge areas and enjoyed staff led interactions.
We received positive feedback from families about the service. One family member told us, “It’s a wonderful place. Out of all the homes we have visited, we think that Limetree is the best. The ladies that are there are not just there for the money. They are there because of the care they provide to the residents.”
Families told us the standard of care provided in the service was good and that their relatives were happy and safe. One family member said, “Yes, I think [relative] is very safe there.” Another family member told us, “For me, it is excellent. [Relative] is happy there and that is all that really matters to me. It seems like a little family there because the home is really quite small as there are only 26 bedrooms.”
People told us that staff were kind to residents and that they seemed well trained. One family member said, “I think the staff there are absolutely wonderful. They are extremely kind, considerate and they treat the residents with dignity.’ With another telling us, “They all seem to be brilliant and very patient with the residents. I have really noticed how engaging they are with them. No one seems to be left in their bedrooms and there are always little groups having chats with the carers.'
Staff told us they were proud to work at the service and that it felt like a big family. They worked to get to know the people well and provide care to meet people’s needs and preferences.
People told us the manager was approachable, and they had built good relationships in the service. If there were any concerns people would not hesitate to raise these, and they were confident they would be addressed. When asked about the management one relative said, “I speak regularly with the management team every time I visit. They are very pleasant and honest. The manager is lovely, very approachable and professional. She really cares about the residents.”