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Limetree House Upper Poppleton Good

Inspection Summary


Overall summary & rating

Good

Updated 2 April 2020

About the service

Limetree House Upper Poppleton is a care home providing personal care for up to 26 older people. At the time of our inspection 22 people lived at the service.

People’s experience of using this service

We received positive views from relatives and healthcare professionals about the support provided to people. Care and support was tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care.

People were supported with activities and interests to suit them and to aid their independence. Staff knew people’s likes, dislikes and personalities well.

Staff demonstrated effective skills in communication. Recruitment checks were in place to ensure staff were suitable to work at the service. Staff had received training and support to enable them to carry out their role. People, relatives and professionals felt staff were skilled to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People received their medicines on time and their health was well managed. Staff had positive links with healthcare professionals, which promoted people’s wellbeing.

The registered manager was approachable. All feedback was used to make continuous improvements to the service. The provider had systems in place to safeguard people from abuse and staff knew how to minimise risks.

The property was undergoing planned refurbishment. This left some areas which did not meet best practice for infection control. The registered manager assured us action would be taken to improve these areas until the refurbishment was completed.

For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published 4 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 April 2020

The service was well-led.

Details are in our well-led findings below.