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St Francis Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 23 January 2020

About the service

St Francis Residential Care Home is a residential care home providing personal care to 32 people aged 65 and over at the time of the inspection. The service can support up to 39 people living with dementia.

People’s experience of using this service

We made a recommendation about adapting the décor of the building to meet people’s needs.

Staff were supported in their role with training, supervision and appraisals. People’s care needs were assessed before they began to use the service. Staff supported people with their nutritional, hydration and healthcare needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People using the service had risk assessments carried out to protect them from the risks of avoidable harm. Staff were knowledgeable about safeguarding and whistleblowing procedures. Medicines were managed safely and people were protected from the risks associated with the spread of infection. The provider had a system to record accidents and incidents.

People and relatives told us staff were caring. Staff demonstrated they knew people and their care needs well. The provider and staff understood how to provide a fair and equal service. People and relatives were involved in making decisions about the care provided. People were encouraged to make choices. Staff understood how to maintain people’s privacy, dignity and independence.

Care plans were detailed and personalised. Staff understood how to provide person-centred care. The provider understood how to meet people’s communication needs. People and relatives knew how to make a complaint. Complaints were dealt with appropriately. People had end of life care plans so staff would know how to provide end of life care in line with their wishes.

People, relatives and staff spoke positively about the leadership in the service. The provider carried out various quality checks to identify areas for improvement. People, relatives and staff had regular meetings to be updated on service development. The provider had a system in place to capture feedback from people, relatives and visiting professionals.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 01 January 2019) and there were two breaches of the regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 January 2020

The service was safe.

Details are in our safe findings below.



Updated 23 January 2020

The service was effective.

Details are in our effective findings below.



Updated 23 January 2020

The service was caring.

Details are in our caring findings below.



Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 23 January 2020

The service was well-led.

Details are in our well-Led findings below.