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Brownlow House Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 17 March 2021

Brownlow House Residential Care Home is a residential care home providing accommodation and care for to up to 24 older people living with dementia. At the time of our inspection 20 people were living in the home.

We found the following examples of good practice.

The premises were clean and well maintained. Hand sanitiser and personal protective equipment (PPE) were available at the entrance of the home. Visitors had their temperature taken and recorded, PPE was available, and people were supported to follow the government's guidance on wearing PPE and social distancing. The provider had their own ‘track and trace’ system for visitors to complete before they could enter the premises.

The provider had appropriate arrangements to test people and staff for COVID-19 and was following government guidance on testing. This ensured that people, visitors and staff were tested for COVID-19 in a consistent way in line with national guidance.

The provider ensured that staff received appropriate training and support to help prevent the spread of infection. All staff had received regular training on infection control and the use of PPE. Staff were assigned to work at one location to help minimise the risk of cross infection.

The provider ensured that people using the service could maintain links with family members and friends. Family members and friends could stay in touch with people with phone and video messaging. The provider had a pod with two seats and a window in the garden. The pod window looked into the conservatory window with a speaker and microphone so visitors could communicate with people safely. The pod was completely enclosed and sanitised after each session, to ensure a safe indoor visiting solution.

The provider understood the communication needs of people. For example, the provider used various forms of communication with people who had hearing difficulties.

The provider sought support and advice from external agencies including the local authority, and Public Health England health protection teams and was open to all advice and guidance offered to help keep people safe.

Inspection areas

Safe

Good

Updated 17 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 17 March 2021

Caring

Good

Updated 17 March 2021

Responsive

Good

Updated 17 March 2021

Well-led

Good

Updated 17 March 2021