Archived: Elmwood Home Care Limited

People told us they were satisfied with the care and support provided by the agency. One person said, 'We really appreciate their help, they're smashing.' Another person said, 'They're polite, professional and very helpful.'

We found that procedures and appropriate training were in place for members of staff to assist people to take their medication.

We noted that training for all members of staff was encouraged in order to ensure they had the skills and knowledge to provide safe and effective care for people using the service.

We saw that systems were in place to monitor the quality of the service provided. There was evidence to demonstrate that people were regularly consulted about the care and support provided by the agency.

We found that people felt confident to express any concerns. Members of staff had a good understanding of safeguarding procedures and knew the action they must take if allegations of abuse were made to them.

We noted that recruitment procedures were thorough in order to protect people from the employment of unsuitable staff.

We saw that systems were in place to monitor the quality of the service provided. There was evidence to demonstrate that people were regularly consulted about all aspects of the service provided by the agency.