The Care Quality Commission

Archived: Ultralase (Cambridge)

The Gate House, Anstey Hall, Maris Lane, Trumpington, Cambridge, Cambridgeshire, CB2 9LG (01223) 843444

Provided and run by:
Cambridge Eye Laser Clinic Limited

All Inspections

20 December 2012

During a routine inspection

During our inspection on 20 December 2012 we talked with two people who had used the service. They both told us that they had been given a consent to treatment form to take home, read and sign before they commenced any treatment. They also told us that the options for treatment were fully explained so that they could make an informed choice. People told us that they had received both verbal and written advice about what they should do after they had received eye surgery.

Records showed that pre treatment assessments and tests had been carried before any surgery took place.

There were effective infection control procedures in place and people who we talked with told us they found the clinic to look clean each time they had attended.

Staff recruitment procedures that were in place had been followed to ensure that the right people were employed.

There were numerous regular audits completed by clinic staff to ensure that a quality service was being offered.

One person told us that they had a phobia about people touching their eyes but they had explained this to the surgeon and he had taken extra time to ensure that she was relaxed and ready before the treatment commenced.

4 April and 4 June 2011

During a routine inspection

The people we spoke with were very happy with the service they had received. They told us that the treatment had been explained and they were given the necessary time to make decisions and were informed they could change their mind right up until the treatment had commenced. They also told us that the post treatment care had also been good.