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Inspection Summary


Overall summary & rating

Good

Updated 12 April 2018

We carried out an announced inspection of Healey Care Limited on 6 and 7 March 2018.

Healey Care Limited provides care and support to people living in three supported living settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion to ensure people with learning disabilities and autism can live as ordinary a life as any citizen. At the time of the inspection, there were seven people using the service.

At our last inspection of 16 December 2015 we rated the service good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff had excellent relationships with people; people were happy and relaxed in each of the houses. People’s rights to privacy, dignity, and freedom of choice were firmly embedded into the culture of the service. Staff embraced people's diversity and this was reflected in the support plans we saw. People and their relatives, where appropriate, had been consulted about their care and support needs and were kept up to date with any changes. Support plans and risk assessments were very detailed and provided staff with excellent guidance on how to meet people’s needs.

People had been consulted about their aspirations for the future; staff had taken appropriate action to help people develop and take small steps to achieve their dreams and ambitions. Each person, where possible, had been involved in the development of their own support plans and risk assessments which provided clear guidance for staff on how to meet their needs and preferences. Care and support was focused on people's wishes and preferences and people were supported to be as independent as possible in all aspects of their lives.

Everyone, without exception, was very complimentary about the service. They told us the service was well managed and very much family run. Since the last inspection the provider and the providers' family members had become more involved in the service; they were known and were a visible presence in the service. Staff told us they enjoyed working in the service. The registered manager monitored the quality of the service and listened to people’s views. The registered manager used the feedback to make improvements to the service.

People were protected from the risk of social isolation and were supported to live full and active lives and use local services and facilities. Activities were provided both inside and outside the wider service. Activities were meaningful, varied, and personal to people’s requirements and in line with their wishes and aspirations. There were excellent facilities within the wider service for people to meet with their friends, family and the local community such as a service user led forum that met regularly to suggest and drive forward improvements and developments to the service and a social centre, which held evening and daytime activities, events and entertainments for people, their families and friends. These services had been developed and improved since the last inspection to provide people with more access to appropriate, meaningful and safe activities. People were aware of how they could raise a complaint or concern if they needed to and had access to a complaints procedure.

We observed excellent relationships between people and observed the management team and staff interacting with people in a caring, good humoured and friendly manner. Management and staff demonstrated exceptional insight and understanding of people’s personal values and needs. People were happy and rel

Inspection areas

Safe

Good

Updated 12 April 2018

The service remains Good.

Effective

Good

Updated 12 April 2018

The service remains Good.

Caring

Good

Updated 12 April 2018

The service remains Good.

Responsive

Outstanding

Updated 12 April 2018

The service has improved to outstanding.

Well-led

Good

Updated 12 April 2018

The service remains Good.