Archived: Faircross Care Home

Is the service safe?

Risk assessments of people had been documented in their care records together with guidance on action to take to protect people. There was documented evidence that staff had been provided with essential training such as first aid and health and safety to enable them to care for people safely.

Staff received training and guidance regarding the requirements of the Mental Capacity Act (MCA) 2005. The provider demonstrated to us their knowledge of the Deprivation of Liberty Safeguards (DoLS) and the MCA requirements.

Is the service effective?

Feedback from people who used the service and from correspondence received from relatives and those involved in their care indicated the service was effective and responsive to the needs of people. One person said, "I get to choose what I like to do." The provider of care services closely working with the service stated, "The staff are well trained and know the people who use the service very well." People's care needs had been assessed with the help of their relatives, representatives and other providers involved in their care. Their choices and preferences were documented and staff we spoke with were aware of these. This enabled staff to respond effectively when caring for people. Care plans had been clearly prepared. These were up to date and were regularly reviewed. This meant the needs of people could be met with up to date information.

Is the service caring?

We saw feedback from people who used the service and all found the staff caring and kind. We observed the staff treating people with respect and dignity. People we spoke with told us that they liked the staff. One of them stated, "They are nice to me." A relative wrote regarding the care provided, "We have great faith in the team at Faircross."

Is the service responsive?

The registered manager informed us the provision of services and care were regularly reviewed and if there were problems or suggestions made, they would respond. This included providing specific key workers for each person who used the service. When we needed information regarding the care provided and the management of the service, this was promptly provided.

Is the service well-led?

The staff who were present during the inspection were knowledgeable regarding their roles and responsibilities. There were arrangements for monitoring the quality of care provided. The staff took great pride in their work and were all trained to deliver a high standard of care. The senior care worker had just reviewed all policies and procedures to keep them up to date. This meant the quality of the service provided was monitored on a regular basis to maintain and improve the quality of care and treatment provided to people who used the service.

Overall we found that people were being cared for according to their assessed need. We also found that the premises were being maintained appropriately and that records kept were accurate and fit for purpose.