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Inspection Summary


Overall summary & rating

Good

Updated 11 July 2019

Nightingale Nursing Home is a 'care home'. It is registered to provide nursing and personal care and support for up to 35 older persons living with dementia or nursing needs. The service provides long term and respite care. At the time of our inspection there were 16 people living at the service. The service is located in Littlehampton, close to local amenities and the seafront. The home has two communal lounges, a fully assisted bathroom on each floor and an accessible garden.

People’s experience of using this service:

We spent time with people during our visits and feedback received from people living in the service was positive. Staff demonstrated empathy and cared for people they supported. People said that the service was of a good standard. People were cared for by kind staff who ensured that people received the care they needed and wanted. People told us that the staff were, “Nice people” and, “Very kind”.

The management and staff created a warm and relaxed environment and we observed a caring relationship between people and all grades of staff. The service was safe, with systems and processes which ensured that any concerns were reported to appropriate authorities without delay. There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement. The manager listened to feedback and reflected on how the service could be further improved.

The service was well led. The manager was committed to developing a service where people received person-centred care. This was evident throughout our visit.

Rating at last inspection:

At our last inspection in December 2016 (Report published on 24 January 2017) we rated the service good.

Why we inspected:

We completed a planned inspection based on the previous rating of Good.

Follow up:

We will review the service in line with our methodology for Good services.

Inspection areas

Safe

Good

Updated 11 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 11 July 2019

The service was well-led

Details are in our Well-Led findings below.