The Care Quality Commission

Archived: Kingswood Rest Home

46-48 West Street, Scarborough, North Yorkshire, YO11 2QP (01723) 363263

Provided and run by:
Robert Leonard Devine

All Inspections

30 July 2013

During a routine inspection

We visited the home and spoke with two people who used the service, two relatives of people who used the service, a visiting health professional, staff, the manager and the provider. We also observed the support being given and looked at records and documentation.

We found that people were well cared for and were happy with the support they received. One person told us 'They couldn't do any more. It's my home and I can't fault anything'. A relative told us 'They go out of their way to give my relative what they need'. The manager had ensured that the care received was personalised and care planning was detailed.

There was a good variety of food and drinks available and people could request the things they liked. Weight monitoring was not always recorded fully. The service worked well with other professionals and there was evidence that referrals were made and communication with professionals and relatives was good.

Most of the home was clean but there were areas that were a risk to hygiene and safety and did not meet the needs of people using the service. Documentation and training regarding infection control and the environment were not up to date. People who used the service were asked for feedback but there was a lack of audits and monitoring within the service and some areas were not being checked. Records were accurate and up to date and were accessible and stored safely.

22 October 2012

During a routine inspection

We visited Kingswood Rest Home and spoke with two people who lived there. People told us they were happy with their care and that the staff were kind and supportive. People were consulted and we saw evidence that people received the care they needed. For example we saw up to date plans of care which considered individual physical, emotional and mental health care needs. We saw risk assessments and that all documentation was kept up to date to ensure people's changing needs were met. We saw that the home consulted with specialists to make sure people had the benefit of expert advice.

People were protected from harm and the risk of harm through training, updated policies and procedures and risk assessments. The service referred safeguarding incidents to the local authority and to CQC as required to ensure people were protected. Staff also had training in The Mental Capacity Act (2005)and Deprivation of Liberty Safeguards.(DoLS)

Staff were suitably recruited to ensure they could offer the appropriate care to people. There was sufficient equipment in the home to ensure people could be moved and handled appropriately. All equipment was serviced to make sure it was safe to use. The home had a complaints procedure and people told us that they knew how to complain.

9 December 2011

During a routine inspection

We were not able to communicate with all of the people who use the service. We observed interactions between staff and people who use the service and staff supported people in a way that protected their dignity and promoted their independence as much as possible.

Those people we spoke to said that the staff always treated them with respect and dignity. They said the staff were 'Nice' and 'Very helpful'. one person said that the staff take the time they need to and don't rush people when they are helping them. Another person said that they can talk to the manager and the staff at anytime. All of the people spoken with said that if they were unhappy they would tell the manager.

Staff spoken with said that the manager was very supportive and easy to approach. They said they have regular supervision and staff meetings, they can also access training if they need it.