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Archived: White Lodge Residential Home

The provider of this service changed - see new profile


Inspection carried out on 20 August 2013

During an inspection looking at part of the service

We carried out a routine inspection in June 2013 when we identified concerns with the management of risks within the home and the staffing levels available to support people living at this home. We made compliance actions asking the provider to take action in order that we were reassured that people were in receipt of safe and adequate care. The provider wrote to us and told us what action they were going to take.

We carried out a follow up inspection on 20 August 2013 to review the progress the provider had made and we found that the provider was compliant in these areas.

On the day we inspected there were 23 people living at the home, some of whom had memory impairment and/or a physical health problem. During our inspection we spoke with three people living in the service and two members of staff.

We saw that the home was clean and well maintained. We observed people participating in a group physical activity in the lounge with the activities coordinator.

We saw that risk assessments had been completed for all people living at this home to ensure their safety when they were being cared for. People had their care discussed and agreed with them.

Inspection carried out on 7 June 2013

During a routine inspection

We carried out an inspection on 07 June 2013 to review the progress the provider had made in taking action to be compliant in the areas where we had identified non-compliance in our inspection in January 2013. The provider had made improvements with regards to safeguarding people who use the service from abuse, and in care planning. However we found that although most risks involved in people's care had been assessed, the risks involved in the use of equipment in providing care had not been assessed.

On the day we inspected there were 23 people living at the home and during our inspection we spoke with eight staff members, six people who use the service and two relatives.

We saw that the home was clean and well maintained. We observed people doing activities in their rooms, for example one person was listening to music and another doing puzzles. People had personalised their rooms with their own possessions including their own furniture.

We saw that people had their care discussed and agreed with them and families were actively involved in care planning.

During the lunchtime we used our SOFI (Short Observational Framework for Inspection) tool to help us see what people's experiences at mealtimes were. Staff were observed assisting people in a calm, friendly and polite manner. People were given choices about the food they would like to eat and were given reassurance and support needed.

Inspection carried out on 29 January 2013

During a routine inspection

During our visit we saw that people were being treated with dignity and respect and people�s independence was encouraged. People were spoken to in a respectful way. People we spoke to told us that the staff were easy to talk to, approachable and helpful, and that their privacy was respected whilst they were supported to maintain their independence. One person told us �we are very lucky, staff ask my opinions about my care and I feel confident that I can change anything I want.�

People chose how to occupy themselves in the service. We observed that people were spending time in the communal areas watching television and interacting with each other in the dining room. During our inspection we observed people spending time in their bedrooms listening to their choice of music and reading. We observed staff spending the majority of their time with people who used the service. They frequently checked on them to ensure they were alright when spending time on their own.

During the inspection we were unable to evidence that the provider responded appropriately to any allegation of abuse as the manager did not have access to the safeguarding file. There was not any evidence that risks were being regularly monitored and there was not any evidence that procedures were put in place to minimise risks occuring in the future. This meant that people who used the service were not protected from abuse and did not experience care that met their needs.

Inspection carried out on 18 October 2011

During a routine inspection

People told us that they had been involved and consulted about the care they received.

Everyone that we spoke with said that the service was meeting their needs.

People told us that they felt safe and staff treated them well.

Everyone expressed satisfaction with the staff working at the service.

People told us that their views were sought in a variety of ways including questionnaires and residents� meetings.

Reports under our old system of regulation (including those from before CQC was created)