The service arranged appointments to suit people which meant that opening hours varied .There were no people present during our inspection so we telephoned three people after the inspection to gain their views.People said that they were very pleased with the service they received. They said they had been provided with plenty of information about treatments they were considering and the costs. Staff had taken time to explain what was involved and had asked them to sign consent forms.
People's comments included 'I'm very impressed, I stayed with them as they are registered ','I have introduced some friends' and 'They are very approachable if I had any concerns I would feel happy to voice them'.
People said staff were respectful, maintained their privacy and dignity and they felt confident treatments were given safely.
We found that equipment was well maintained and that it had been checked and serviced when it needed to be.
Staff recruitment and selection processes were in place, we have drawn the provider's attention to the fact that they need to be made more robust.
The provider had systems in place to monitor the quality of the service they provided. Feedback from people using it had been positive.