Forest Place Nursing Home

Updated 7 April 2026

Forest Place is a nursing home that can accommodate up to 120 people, some of whom live with dementia. At the time of the assessment visit there were 55 people living at the service. The building was purpose built and accommodated people over 3 floors.

This assessment took place on the 27 April 2026 to 6 of May 2026. We visited the service on 27 April 2026. This assessment was prompted by a review of the information we held about this service. We undertook a responsive assessment to review the key questions of safe and well-Led. The inspection team consisted of 3 adult social care inspectors, 1 medicines inspector, 1 specialist advisory nurse and 1 Expert by Experience.

At the last assessment, the service was rated inadequate in safe and well-led, with breaches of legislation identified. Effective, caring and responsive were rated as requires improvement. The overall rating published August 2025 was inadequate.

At this assessment we found some improvements had been made since the previous assessment. However, improvements were still needed in relation to staffing, risk management, consent, and governance. We found continued breaches of legal regulations in safe care and treatment, consent, governance and safe and sufficient staffing, you can read more detail about this further in the report.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to the concerns found at this assessment in relation to consent to care.

This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

At this assessment the overall rating for the service has changed from inadequate to requires improvement based on the findings of this assessment.
 

Updated 7 April 2026

People told us they felt safe living at the service. However, they also told us their needs were not always met in a timely manner.

Care plans were detailed which included the person’s life story, how they wished to be supported and included good clinical detail. However, there has been a lot of changes in staff and people told us this has impacted on them. For example, 1 person said, “Things seem to be rather disorganised. I think staff are just so busy keeping up. Some do the job as they should, but they seem in such a rush. I do not feel unsafe and I don’t get worried.”

Another person said, “Some staff have been moved to other floors. I feel I have suffered because the new staff have had to become aware of who I am and what I need.” A relative told us, “Staff have sometimes not used my [relatives] pressure relieving cushion, this has been either forgotten or staff did not know my [relatives] needs.”

On the day of assessment, we found a high number of people were being cared for in bed. We asked the provider to explain why this was. The provider completed a review of people in bed and provided an explanation of either medical need, personal choice or a person refused to be hoisted. People did not tell us they wanted to be out of bed; however, we felt there was a higher than usual number of people at risk of social isolation due to staying in bed.

Despite there being 2 activity staff on duty when we visited, we did not see them actively engaging with people through meaningful activities.

Families gave mixed feedback, for example, 1 family member said, “My [relative] gets excellent care. We come at different times, so we have a good perspective.” Another said, “There is always someone to hand if [relative] needs help.” Another said, “I do have to remind them to provide incontinence care.” One family member said, “I do feel carers are focused on the needs of people here, rather than just seeing it as a job.” Another family member said, “I note the mix of staff: some are energetic, helping everyone and some stand around. Language is a real problem. You say something, but you can tell from their reaction that they have not understood you.”