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Spectrum Continuing Care CIC Good

Inspection Summary


Overall summary & rating

Good

Updated 28 September 2019

About the service

Spectrum Continuing Care CIC is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of this inspection they were providing a personal care service to nine people with a variety of care needs living in the Southampton area.

People’s experience of using this service and what we found

We found some information was missing from staff recruitment files for staff who were recruited before the registered manager was registered. The registered manager took immediate action to rectify this. The registered manager was aware of the duty of candour and what this meant for them in practice. The culture of the service ensured people were at the centre of how the service was run.

People told us they felt safe with staff who visited them. The provider had policies and procedures in place designed to protect people from the risk of suffering harm and abuse. Risk assessments were in place which identified possible risks to people living in their own homes. People’s needs were met by suitable numbers of staff.

People’s needs were assessed before the service started to support them, to ensure their needs could be met. People were supported by staff who were trained to meet their individual needs, including personal care and support with eating and drinking. The service worked with other agencies to improve the care and support they offered to people.

Staff asked people for their consent before supporting them with their personal care.

People felt they were supported well by the staff team, who respected their choices and decisions. People were supported by trained staff who respected and promoted their privacy and dignity.

People were involved in planning and reviewing their care which meant support plans were specific to their needs. People’s communication needs were identified within their support plans. The provider had a complaints procedure in place which had been given to people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 September 2019

The service was well-led.

Details are in our well-led findings below.