The Care Quality Commission

Archived: Maplin House

117 Church Road, Shoeburyness, Southend On Sea, Essex, SS3 9EY (01702) 297494

Provided and run by:
Mr & Mrs M Y Meeajun

All Inspections

3 September 2012

During a routine inspection

Most of the people that live in Maplin House had limited communication but they indicated to us that they were happy. One person said, 'the staff tell me all that I need to know and they ask me if there is anything that I want'. People indicated to us that they were happy with their care/support plans. A visiting relative said, 'I am very happy with the care at Maplin House'. 'I visit regularly and I am kept fully involved; the staff keep me informed of any changes'. 'The home understands my relative's needs and the manager and staff are kind and caring.'

People told us that they liked the food. One person said, 'I get plenty to eat but the one thing I would like to have more often is a piece of cake.' Another person said 'I have to be careful what I eat so the staff help me to choose the right foods.' People told us that they felt safe living in Maplin House. They appeared relaxed in the company of staff and responded well when interacting with them. One person said, 'the staff take care of me and I am OK here.'

People told us that members of staff administered their medication and that they were happy for them to do so. They said that the staff kept the home clean. They told us that they were happy with the quality of the service they received at Maplin House.

22 September 2011

During an inspection looking at part of the service

Most people living at Maplin House have some difficulty understanding and responding to verbal communication around specific subject areas.

People using the service looked well groomed and comfortable during our visit.

1 March and 24 April 2011

During an inspection in response to concerns

People living in Maplin House told us that they liked the home and their bedrooms and were happy with the care that they received. They told us that staff are 'nice' and 'kind and helpful'. One person told us, 'I talk to 'X' (the manager) if I am unhappy ' he is good.'

People said that they enjoyed the food at Maplin House. One person said, 'I like my dinners, I always eat them up.' Another person said, 'I choose what I want each day and I chose this today.'

One person told us, 'I go out to the shops and to church ' but not in the winter, we are not allowed to go out in the winter as it is too cold but I like to read ' there are plenty of books provided for me to read.' Another person said that they would like to attend a day centre.