Background to this inspection
Updated
10 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 3 March 2022 and was announced. We gave the service 24 hours' notice of the inspection.
Updated
10 March 2022
About the service: Choices Housing Association Limited - 40 Stafford Avenue is a residential care home providing personal and nursing care to five people with a learning disability at the time of the inspection.
Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.
People’s experience of using this service:
People were safe and received effective care. Staff had the skills to support people with meeting their needs. People were protected from the risk of abuse and risks to safety were assessed and managed.
People received support from kind and caring staff who knew them well and understood their preferences. People had their privacy and dignity respected and were encouraged to make decisions and choices for themselves.
People were supported to follow their interests and were involved in planning their care and support.
People had their views sought about the care they received and they were listened to. There were systems in place to monitor the quality of care and these were effective in identifying improvements.
The registered manager encouraged a positive culture and understood their responsibilities. Learning and partnership were encouraged and promoted to improve people’s quality of life.
The service met the characteristics of Good in all areas; more information is available in the full report below.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published 5 September 2017).
Why we inspected: This was a scheduled inspection based on previous rating.