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Choices Housing Association Limited - 40 Stafford Avenue Good

Inspection Summary


Overall summary & rating

Good

Updated 21 March 2019

About the service: Choices Housing Association Limited - 40 Stafford Avenue is a residential care home providing personal and nursing care to five people with a learning disability at the time of the inspection.

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

People’s experience of using this service:

People were safe and received effective care. Staff had the skills to support people with meeting their needs. People were protected from the risk of abuse and risks to safety were assessed and managed.

People received support from kind and caring staff who knew them well and understood their preferences. People had their privacy and dignity respected and were encouraged to make decisions and choices for themselves.

People were supported to follow their interests and were involved in planning their care and support.

People had their views sought about the care they received and they were listened to. There were systems in place to monitor the quality of care and these were effective in identifying improvements.

The registered manager encouraged a positive culture and understood their responsibilities. Learning and partnership were encouraged and promoted to improve people’s quality of life.

The service met the characteristics of Good in all areas; more information is available in the full report below.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published 5 September 2017).

Why we inspected: This was a scheduled inspection based on previous rating.

Inspection areas

Safe

Good

Updated 21 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 21 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 21 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 21 March 2019

The service was well-led.

Details are in our Well-Led findings below.