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Choices Housing Association Limited - 23 Mount Pleasant Good

Inspection Summary


Overall summary & rating

Good

Updated 24 November 2017

This inspection was unannounced and took place on 20 June 2017.

23 Mount Pleasant provides accommodation and personal care for up to eight people who have a learning disability. On the day of the inspection five people were living there.

The home had a registered manager who was present on the day of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of potential abuse because staff were aware of their responsibility of safeguarding them. Staff’s practices and systems in place protected people from the risk of harm. People were supported by staff to take their prescribed medicines safely. People were cared for by sufficient numbers of staff who were recruited safely.

People were cared for by skilled staff who were supported in their role by the registered manager. People’s human rights were protected because staff had adopted the principles of the Mental Capacity Act and the Deprivation of Liberty Safeguards in their work practice. People were supported to eat and drink sufficient amounts to promote their health. People were assisted to access relevant healthcare services when needed.

People were cared for and supported by staff who were caring and attentive to their needs. People were present when their care needs were discussed and reviewed. People’s right to privacy and dignity was respected by staff.

People did not have the capacity to be involved in their care assessment but were present when discussions took place about them. People were provided with opportunities to pursue social activities. Staff were able to recognise when people were unhappy and action would be taken to explore this and resolve any concerns.

People’s families were encouraged to have a say in how the home was run on behalf of people who used the service. The management team were proactive in providing a safe and effective service and staff felt supported by the registered manager to provide a good service. The provider had systems in place to monitor the quality of service provided to people.

Inspection areas

Safe

Good

Updated 24 November 2017

The service was safe.

People were protected from the risk of potential abuse because staff knew how to safeguard them. Care practices and systems in place reduced the risk of harm to people. People were cared for by sufficient numbers of staff who assisted them to take their prescribed medicines safely.

Effective

Good

Updated 24 November 2017

The service was effective.

People were cared for by skilled staff who were supported in their role by the registered manager. People’s human rights were protected by staff. People were supported by staff to eat and drink sufficient amounts. People had access to relevant healthcare services when needed.

Caring

Good

Updated 24 November 2017

The service was caring.

People were cared for by staff who were caring and sympathetic to their needs. People were present when their care needs were discussed and reviewed. People’s right to privacy and dignity was respected by staff.

Responsive

Good

Updated 24 November 2017

The service was responsive.

People were present during their care assessment. People were provided with opportunities to access social activities. Staff were able to recognise when people were unhappy and action would be taken to address this.

Well-led

Good

Updated 24 November 2017

The service was well-led.

Families were encouraged to have a say in how the home was run on behalf of people who used the service. Staff felt supported by the registered manager to provide a safe and effective service for people. The provider had systems in place to monitor the quality of service provided to people.