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Choices Housing Association Limited - 63 Hoveringham Drive Good

Inspection Summary


Overall summary & rating

Good

Updated 9 January 2019

People were supported by safely recruited staff who had the skills and knowledge to provide effective support. People were supported safely to manage risks to their health and wellbeing and risks associated with medicines. Effective care planning was in place which guided staff to provide support that met people’s diverse needs and in line with their preferences.

People who used the service were supported safely whilst staff promoted their independence. People were supported by caring and kind staff who promoted choices in a way that people understood. People’s right to privacy was upheld.

People were supported to be involved in hobbies and interests that were important to them. Complaints systems were in place, which people and relatives knew how to use. Advance planning was in place to ensure people’s end of life wishes were gained.

Systems were in place to monitor the service, which ensured that people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where people and staff could approach the manager who acted on concerns raised to make improvements to people’s care.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Good (report published 9 February 2016)

About the service:

63 Hoveringham Drive is a residential care home that accommodates up to six people living with learning disabilities or autistic spectrum disorder. At the time of our inspection there were six people living at the home. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen 'Registering the Right Support' CQC policy.

Why we inspected:

This was a planned inspection based on the rating of Good at the last inspection. We found the service continued to meet the characteristics of Good in all areas.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 9 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 9 January 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 9 January 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 9 January 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 9 January 2019

The service was well-led

Details are in our Well-Led findings below.