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Choices Housing Association Limited - 60 Holdcroft Road Good

Inspection Summary

Overall summary & rating


Updated 9 January 2019

What life is like for people using this service:

There were enough staff to support people safely. We made a recommendation for the provider to review their contingency plans in place to deal with staff absences. People were supported by safely recruited staff who had the skills and knowledge to provide effective support.

People who used the service were supported safely. People had opportunities to access the community and be involved in interests they enjoyed. People were supported by caring and kind staff who promoted choices in a way that people understood. Information was available to people in an accessible format. People’s dignity was maintained and their right to privacy was respected.

Effective care planning was in place which guided staff to provide support that met people’s diverse needs and in line with their preferences. The design and layout of the service was adapted to meet people’s needs. People received support in their best interests and in the least restrictive way possible.

Systems were in place to monitor the service, which ensured that people’s risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the manager who acted on concerns raised to make improvements to people’s care. The manager understood the responsibilities of their registration with us.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection:

Good (report published 31 December 2015)

About the service:

60 Holdcroft Road is a is a residential care home that accommodates up to eight people living with learning disabilities or autistic spectrum disorder. At the time of our inspection there were six people living at the home. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen 'Registering the Right Support' CQC policy.

Why we inspected:

The inspection was partly prompted by a notification of an incident following which a person using the service sustained a serious injury. This incident may be subject to a criminal investigation and as a result; this inspection did not examine the circumstances of the incident. The service continued to meet the characteristics of Good in all areas. The overall rating is Good.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas



Updated 9 January 2019

The service was safe.

Details are in our Safe findings below.



Updated 9 January 2019

The service was effective.

Details are in our Effective findings below.



Updated 9 January 2019

The service was caring.

Details are in our Caring findings below.



Updated 9 January 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 9 January 2019

The service was well-led.

Details are in our Well-Led findings below.