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Archived: Choices Housing Association Limited - 43 High Street Good

Inspection Summary


Overall summary & rating

Good

Updated 17 December 2015

We inspected this service on 11 November 2015. This was an unannounced inspection. Our last inspection took place in June 2014 and at that time we found the home was meeting the regulations that we checked them against.

Choices Housing Association Limited - 43 High Street is registered to provide accommodation and personal care for up to five men. People who use the service have a mental health condition and/or a learning disability. At the time of our inspection four people were using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People’s safety was maintained because risks were assessed and planned for and the staff understood how to keep people safe. People’s medicines were managed safely, which meant people received the medicines they needed when they needed them.

There were sufficient numbers of suitable staff to meet people’s needs and promote people’s safety. Staff received regular training that provided them with the knowledge and skills to meet people’s needs.

People’s health and wellbeing needs were met and people were supported to attend health appointments as required. People could access suitable amounts of food and drink that met their individual preferences.

Staff showed they understood and applied the requirements of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. This ensured decisions would be made in people’s best interests if they were unable to make decisions for themselves.

People were treated with kindness, compassion and respect and staff promoted people’s independence and right to privacy.

People were involved in the assessment and review of their care and staff supported and encouraged people to access the community and participate in activities that were important to them.

People’s feedback was sought and used to improve the care. People knew how to make a complaint and complaints were managed in accordance with the provider’s complaints policy.

There was a positive atmosphere at the home and people and staff were supported by the registered manager.

The registered manager and provider regularly assessed and monitored the quality of care to ensure standards were met and maintained. The registered manager understood the requirements of their registration with us.

Inspection areas

Safe

Good

Updated 17 December 2015

The service was safe. Risks to people were assessed and reviewed and staff understood how to keep people safe.

Sufficient numbers of staff were available to keep people safe and people were protected from abuse and avoidable harm. Medicines were managed safely.

Effective

Good

Updated 17 December 2015

The service was effective. Staff had the knowledge and skills required to meet people’s needs and promote people’s health and wellbeing. People were supported to maintain a healthy diet.

People consented to their care and support and staff knew how to support people to make decisions in their best interests if this was required.

Caring

Good

Updated 17 December 2015

The service was caring. People were treated with kindness, compassion and respect and their right to make choices about their care was supported and promoted.

People were encouraged to be independent and people’s privacy was respected.

Responsive

Good

Updated 17 December 2015

The service was responsive. People were involved in the assessment and review of their care to ensure that care met their preferences and needs.

People knew how to complain about their care and systems were in place to respond to any complaints.

Well-led

Good

Updated 17 December 2015

The service was well-led. Effective systems were in place to regularly assess and monitor and improve the quality of care.

People’s feedback was sought to identify areas for improvement in care.