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Choices Housing Association Limited - 103 Heath Street Good

Inspection Summary


Overall summary & rating

Good

Updated 17 October 2017

This inspection was unannounced and took place on 18 July 2017.

103 Heath Street provides accommodation and personal care for up to six people who have a learning disability. On the day of the inspection the home was fully occupied.

The home had a registered manager who was present on the day of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Practices did not always safeguard people from the risk of harm. However, staff were aware of their responsibility to share concerns of potential abuse with the registered manager. There were sufficient numbers of staff provided to meet people’s needs and they were supported to take their prescribed medicines.

People were cared for by staff who were skilled and supported in their role by the management team. People’s human rights were protected because staff had adopted the principles of the Mental Capacity Act and the Deprivation of Liberty Safeguards in their care practice.

People were supported by staff to eat and drink sufficient amounts to promote their health. People were assisted by staff to access relevant healthcare services when needed.

People were cared for and supported by staff who were kind and attentive to their needs and their rights to privacy and dignity was respected.

People were present when their care assessment was carried out and where appropriate their relatives were involved. People had access to a variety of social activities and stimulation. Formal systems were in place to manage complaints so people could be confident their concerns would be listened to and acted on.

People were unable to say how they would like the home to be run. However, people’s relatives had the opportunity to tell the provider about the quality of service provided to people. The home was run by a registered manager who was supported in their role by the compliance and performance manager. Staff were aware of the management team and felt supported in their role. The provider had formal systems in place to assess and monitor the quality of service provided to people.

Inspection areas

Safe

Requires improvement

Updated 17 October 2017

The service was not consistently safe.

Practices did not always avoid the recurrence of harm to people. However, staff were aware of their responsibility of reporting potential abuse to the registered manager. People were cared for by sufficient numbers of staff who supported them to take their prescribed medicines.

Effective

Good

Updated 17 October 2017

The service was effective.

People were cared for by staff who were trained and supported in their role by the registered manager. People’s liberty had been deprived lawfully to ensure they received the appropriate care and treatment. People were supported by staff to eat and drink sufficient amounts to promote their health and were assisted to access relevant healthcare services when needed.

Caring

Good

Updated 17 October 2017

The service was caring.

People were cared for by staff who were kind and compassionate. People were supported by staff who were aware of their care needs and who promoted their right to privacy and dignity.

Responsive

Good

Updated 17 October 2017

The service was responsive.

People were present during their care assessment and were supported by staff to engage in social activities. People could be confident that systems were in place to address any concerns they may have.

Well-led

Good

Updated 17 October 2017

The service was well-led.

The home was run by a registered manager and staff felt supported by them. Families of people who used the service had the opportunity to tell the provider about the quality of service provided to people. The provider had systems in place to assess and monitor the efficiency of the service provided.