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Choices Housing Association Limited - 5 Greenbrook Court Good

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

About the service: Choices Housing Association Limited – 5 Greenbrook Court is a residential care home providing personal and nursing care to six people with a learning disability at the time of the inspection.

People’s experience of using this service:

People received safe and effective care. Staff were trained and able to support people’s needs. People felt safe and they were protected from the risk of abuse and risks to safety were assessed and managed.

People were treated with kindness by staff who knew them and understood their preferences. People’s privacy and dignity was respected and their independence was encouraged. People could choose for themselves.

People had access to activities and did things they enjoyed. People, relatives and other professionals were involved in the planning and review of their care.

People were listened to and had their views sought about the care they received. The systems in place to monitor the quality of care were effective and actions plans were driving improvements.

There was a positive culture and the management team understood their responsibilities. Learning and partnership were encouraged and promoted.

The service met the characteristics of Good in all areas;

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: At the last inspection the service was rated Good (report published 2 August 2016).

Why we inspected: This was a scheduled inspection based on previous rating.

Inspection areas

Safe

Good

Updated 13 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 13 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 13 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 13 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 13 March 2019

The service was well-led.

Details are in our Well-Led findings below.