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Choices Housing Association Limited - 20 Dairy Close Good

Inspection Summary


Overall summary & rating

Good

Updated 20 October 2017

20 Dairy Close provides support for up to four people who have a learning disability. At the time of our inspection there were four people living at the service. At the last inspection, in September 2015, the service was rated Good in all domains. At this inspection we found that the service remained Good.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care and we found there were enough staff to provide support to people that met their needs. We found that people were consistently protected from the risk of harm and received their medicines safely. The provider had safe recruitment procedures in place to ensure that staff were of a good character and suitable to support people who used the service.

People continued to be supported to make decisions about their care and staff sought people’s consent before they carried out support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s nutritional needs were met by staff. People were able to choose what they wanted to eat and drink. People had access to health care services and advice sought was followed by staff to ensure people’s health and wellbeing was maintained. Staff received training to enable them to support people effectively.

People were treated with dignity and staff were caring and kind. People’s privacy was respected and upheld, people were able to have time to themselves in their private rooms. Staff encouraged people’s independence and respected people’s choices. Staff understood people’s individual communication needs and relationships with relatives were maintained.

People were supported with interests and hobbies that were important to them. People and their relatives were involved in the planning and review of their care. Staff knew people well, which meant people were supported in line with their preferences. People understood how to complain if they needed to because complaints procedures were in a format that people understood.

Effective systems were in place to assess and monitor the quality of the service people received. People and staff were encouraged to provide feedback about the service. The registered manager was approachable and supportive to both people and staff.

Inspection areas

Safe

Good

Updated 20 October 2017

The service remains safe.

Effective

Good

Updated 20 October 2017

The service remains effective.

Caring

Good

Updated 20 October 2017

The service remains caring.

Responsive

Good

Updated 20 October 2017

The service remains responsive.

Well-led

Good

Updated 20 October 2017

The service remains well led.