• Care Home
  • Care home

Choices Housing Association Limited - 20 Dairy Close

Overall: Good read more about inspection ratings

20 Dairy Close, Leek, Staffordshire, ST13 6LT (01538) 386762

Provided and run by:
Choices Housing Association Limited

Latest inspection summary

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Background to this inspection

Updated 23 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 26 March 2021 and was announced.

Overall inspection


Updated 23 April 2021

About the service

20 Dairy Close is a residential care home providing personal care to four people at the time of the inspection. The service supports people who have a learning disability and/or a mental health condition such as dementia in one adapted building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to meet people’s emotional and physical needs. People’s medicines were safely managed, and staff followed infection control procedures.

Effective care planning and risk management was in place which helped staff provide support that met people’s needs and in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare professionals and staff followed advice to ensure people’s health was maintained. There were systems in place to ensure people received consistent care and support.

People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy. People’s independence was promoted by staff.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People and relatives were involved in the planning and review of the support provided. Staff had a good understanding of people’s needs and respected diversity. People’s communication needs were met, and information was provided in a way that promoted people’s understanding. There was a complaints system in place which people understood. People had been involved in end of life planning which ensured staff understood how they wanted to be support at this time of their lives.

Systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. People, relatives and staff felt able to approach the registered manager who acted on suggestions to make improvements to the delivery of care. Staff and the registered manager were committed to providing a good standard of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.