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Choices Housing Association Good

Inspection Summary

Overall summary & rating


Updated 12 July 2019

About the service

Choices Housing Association is a care at home service providing personal care to 106 people at the time of the inspection. The service supported people across 12 extra care and supported living housing across Staffordshire, Shropshire and Stoke some of whom were living with dementia, mental and physical health needs and learning disabilities.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported by trained staff to remain safe. People had personalised care plans and risk assessments in place which helped staff understand their needs and learn about their preferences. People were supported to remain healthy and could access health care professionals should they require this.

Staff were recruited safely and had access to needs led training. This ensured they could meet people's changing needs. People were supported by regular carers who offered flexible support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by compassionate staff who respected their privacy and dignity. People were involved in regular reviews of their care and encouraged to offer feedback. People were supported to receive their medicines safely.

The management team completed quality monitoring audits to continuously improve the standard of care. Staff were involved in learning forums to share best practice and ensure a high quality of care to people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 21 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 July 2019

The service was safe.

Details are in our safe findings below.



Updated 12 July 2019

The service was effective.

Details are in our effective findings below.



Updated 12 July 2019

The service was caring.

Details are in our caring findings below.



Updated 12 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 12 July 2019

The service was well-led.

Details are in our well-Led findings below.