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Archived: Mr & Mrs M Wyatt - 1 Springhead Sutton Veny Good

Inspection Summary


Overall summary & rating

Good

Updated 25 August 2016

Mr and Mrs Wyatt provided care and support to one person within their own home. They have done this for many years and therefore considered the person very much part of the family. Mr and Mrs Wyatt do not intend to provide accommodation or personal care to any other person.

The inspection took place on 21 April 2016 and was announced. We gave the service 48 hours’ notice of the inspection because we wanted to ensure the person and provider were available.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person was unable to tell us whether they felt safe at the service. However we observed they were relaxed and interacted happily with the provider. The provider understood their responsibilities to keep the person safe from harm and potential abuse..

The service did not have arrangements in place to act in accordance with the Mental Capacity Act 2005 when the person lacked the ability to consent to the care provided.

The person was supported to have sufficient food and drink and to maintain a balanced diet. They were also supported to maintain good health and to access healthcare services when needed.

The person was part of the family unit and treated as such. They were treated with kindness and compassion in their day to day care and support.

The person was encouraged and supported to follow their interests and be part of the community.

The provider had clear values for the service. This included keeping the person safe, promoting their independence and ensuring they received care which met their needs.

We found a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014. You can see what action we told the provider to take at the back of the full version of the report.

Inspection areas

Safe

Good

Updated 25 August 2016

The service was safe.

The provider understood their responsibilities to keep the person safe from harm and potential abuse.

Medicines were stored and administered safely.

Emergency evacuation plans were in place in case of a fire.

Effective

Requires improvement

Updated 25 August 2016

The service was not fully effective.

The service did not have arrangements in place to act in accordance with the Mental Capacity Act 2005 when the person lacked the ability to consent to the care provided.

The person was supported to have sufficient food and drink and to maintain a balanced diet.

The person was supported to maintain good health and to access healthcare services when needed.

Caring

Good

Updated 25 August 2016

The service was caring.

The person was part of the family unit and treated as such.

The person was treated with kindness and compassion in their day to day care and support.

The provider knew the person well including their preferences for how they would like to receive care.

Responsive

Good

Updated 25 August 2016

This service was responsive.

The person had a care plan that detailed how they would like to receive care and support.

The person was encouraged and supported to follow their interests and be part of the community.

Well-led

Good

Updated 25 August 2016

This service was well-led

There was a registered manager in post.

The provider had clear values for the service. This included keeping the person safe, promoting their independence and ensuring they received care which met their needs.