Mount Elton Nursing Home

Updated 21 October 2025

Date of Assessment: 4 to 14 November 2025. At our last assessment, we rated this service overall as requires improvement. At this assessment, we rated this service overall as good. Mount Elton Nursing Home provides personal and nursing care to people aged 65 and over. The service can accommodate up to 24 adults. At the time of the assessment 20 people were living at the service. We carried out this assessment due to the previous rating and length of time since the last assessment. We assessed 33 quality statements in safe, effective, caring, responsive and well led. The service was in breach of legal regulation in relation to good governance.

Governance systems had not identified areas found at this assessment. Including the omission of safeguarding notifications submitted to the Care Quality Commission (CQC), mental capacity assessments and best interest decisions not being completed for specific areas where people lacked capacity to consent to care, care plans which required review to ensure they were fully person centred and where the provider’s complaints procedure had not been fully completed. Some records needed further details to ensure they were effective demonstrating actions taken and lessons learnt. For example, safeguarding outcomes.

Improvements had been made at the service to ensure people received safe care. Regular health and safety checks of the environment and equipment were conducted. Fire safety checks were completed. People received their medicines as prescribed. Recruitment procedures were followed. People were supported through a consistent and stable staff team. Staff received an induction, supervision and training to ensure they were skilled and knowledgeable in their role.

People’s health needs were met. People were supported to attend and access health appointments. People were supported with their nutrition, hydration and skin integrity. The service had good working relationships with other health and social care professionals and escalated concerns promptly.

The management team were approachable. Staff worked well as a team and enjoyed working at the service. Regular staff meetings were held. People and relatives were asked for feedback on the service.

Updated 21 October 2025

People and their relatives told us they were happy living at the home. People said, “This place is ideal. They can’t do enough for you,” and “It’s a lovely home.” People told us they were supported by staff who were kind, caring and respectful. People told us, “Staff are very friendly,” and “[Staff] are fantastic.” A relative said, “Staff are super professional and friendly.” There was a consistent staff team who knew people well. People told us there was a friendly atmosphere at the home. A staff member said, “There is a nice atmosphere here. Families can come in when they wish.” Some people could not directly tell us about their experiences, which meant we spent time observing interactions with staff. We used the Short Observational Framework for Inspection (SOFI), a structured observation tool to help us understand their experience and assess whether they received good care. These observations showed staff were responsive to people’s needs and treated people with kindness and dignity. Staff told us and were observed working well together as a team to ensure people’s health and well-being needs were met. A staff member said, “We work well together.” People told us their health needs were managed well. A person said, “We can see a doctor, as and when we need to.” People and relatives told us the management of the service were approachable. A relative said, “I like the registered manager and clinical manager, they are really good.” People said the food was nice. A person said, “I am quite happy with the food.”