Ashbury Lodge Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People and relatives told us staff treated them with kindness, compassion and dignity. For example, one relative told us, “They always make sure they have a little joke with her. They know Mum hates anything sweet, so when everyone else is having a biscuit they bring her crackers, quavers or something savoury. They know her well and she responds to that.” We observed staff treating people kindly throughout the inspection. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. choice and control over their own care, treatment and wellbeing. Relatives told us staff supported people to make their own choices. Care plans set out what people could do for themselves, and the support staff should provide to maximise their independence. This included directing staff to use different forms of communication to support people to make their own choices. Staff gave examples of how they supported people with independence in a way that also promoted their dignity.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People and relatives told us staff responded to their needs quickly. Comments included, “[Person] sits in the communal lounge in the day, in her room she has a [sensor] mat so that if she steps on that they come quickly.” We observed staff responding quickly to call bell alarms during our site visit and there was a process for leaders to monitor how long staff took to answer call bells, which was effective.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.